My last supply order for GLP-1 supplies arrived two days after tracking said it was already in my city, and the cold pack was basically room temp. I counted 90 pen needles instead of the 100 on the slip, and one sealed pouch was already open.
I messaged support with photos; the first reply came 72 hours later and read like a template asking for a photo of the box I’d recycled. In the trials, cold-chain excursions get documented and adjudicated, but for a consumer order I mostly want a straight answer: was it packed short, shipped late, or both?
I’m not chasing drama, just a replacement or credit. Do you keep packing slips/photos before tossing the box, or is that overkill?