My coverage letter reads like a recipe I can't follow

Yesterday at 2:47 PM 45 views 1 post

Hi everyone, I’m brand new here and only a few days into this. My prescription went in Monday, and the coverage letter showed up today. It has three columns, two bold dates, and a phrase I’ve now read eleven times without understanding.

I made a folder, wrote the call times on a sticky note, and still feel like I’m missing a page. I don’t want to bug the clinic if this is normal, but I also don’t want to sit quietly if one phone call could clear it up.

For those who’ve been through this: did you keep a paper trail, call your plan, or just wait for the pharmacy to sort it out?

Sorry if this is a silly first post. I’m trying to be patient and not spiral.