My plan's pre-auth process has four gates and none of them share data. I uploaded the same 12-page packet twice; the portal says received, the fax says missing, and the phone tree says allow 14 business days.
I have spent 2 hours 40 minutes over three calls this month. The medication side is straightforward.
The admin layer is the side effect. I started a one-page tracker: date, rep ID, reference number, what they promised, next follow-up.
It has not made them faster, but it makes my frustration legible. Anyone else run a version of this?
What fields do you log so the next call is not Groundhog Day?